Privacy Policy

1. Who We Are

True Nord is a Canadian food trading company that sources Canadian grocery products and distributes them to retail partners across the GCC and MENA region. We operate at www.true-nord.ca.

For any questions about this policy, contact us at: info@true-nord.ca

2. What Information We Collect

When you use our website, we may collect the following personal information — but only when you choose to provide it through one of our contact forms:

• Full name
• Email address
• Phone number (if provided)
• Company name, country, and website (if provided)
• The message or request you submit
• Any files you choose to attach (for example, product photos or product materials)

We do not collect payment information, and we do not require you to create an account to use this website.

We also use a privacy-friendly analytics tool (Vercel Web Analytics) that collects limited, anonymous information when you visit our site, including:

• The pages you view on our site
• The website or link that referred you to us
• Your approximate location (country only), determined without storing your IP address
• Your general device and browser type

This analytics data is collected without cookies. It is not used to identify you personally or to build a profile of you.

3. Why We Collect It

We use your information only for the following purposes:

We do not use your information for advertising, we do not sell it to third parties, and we do not add you to a mailing list without your explicit consent.

4. How Long We Keep Your Data

We keep your inquiry only as long as we reasonably need it — to respond to your request, follow up, and manage any business relationship that results from it. When it is no longer needed for those purposes, we delete it.

5. Who We Share It With

We do not sell or rent your personal information. We may share it only with:

• Our internal team — to process and respond to your inquiry
• Email delivery service — to send you an acknowledgment email when you submit a form (e.g. Resend). These services act as processors and do not use your data for their own purposes.
• Website & analytics provider (Vercel) — hosts our website and provides the cookieless, anonymous visitor analytics described above.

6. Your Rights

Depending on your country, you may have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate
• Request deletion of your information
• Withdraw consent at any time

To exercise any of these rights, email us at: info@true-nord.ca

We will respond within 30 days.

7. Cookies

Our website does not use cookies. The analytics tool we use (Vercel Web Analytics) is cookieless — it does not store cookies on your device and does not track you across other websites.

8. International Transfers

True Nord is based in Canada. When you submit a form, your information is delivered to us by email through Resend, and our website and analytics run on Vercel. These service providers may process or store data on servers located outside Canada, including in the United States. We only use providers that apply recognized data-protection safeguards.

9. Security

We take reasonable precautions to protect your data, including encrypted connections (HTTPS) and access controls on our systems. No system is 100% secure, and we encourage you not to share sensitive financial or trade information through a website contact form.

10. Changes to This Policy

If we update this policy, we will post the revised version on this page with an updated date. We encourage you to review it periodically.

11. Contact

We have designated a privacy officer who is accountable for True Nord's handling of personal information. For any privacy-related questions, or to exercise your rights, you can reach us at:

True Nord Inc.

Attn: Fouad El Dib, Privacy Officer

Unit C18, 724 Caledonia Rd
North York, ON, Canada M6B 3X7

Email: info@true-nord.ca

Website: www.true-nord.ca